Using Content Packs › Content Packs › Enable or the Disable Content Packs

Enable or the Disable Content Packs

You can enable and disable either an entire content pack or individual objects (if applicable) in the content pack. You enable objects in a content pack so that the Catalog system can use the objects. Enabling the imported objects and setting permissions on them work together to let users view and use the imported objects. After you enable objects in a content pack you can disable them, for example, if a problem occurs.

Note: As a best practice, use scheduled down time, verify that no users are active on CA Service Catalog to import, enable, or disable content packs.

Follow these steps:

1. Log in to the business unit that contains the content pack that you want to enable or disable.
2. Click Catalog, Configuration.

   The Configuration options is displayed.

3. In the left menu, click Content Packs.
4. Click the content pack that you want and enable.

   The content pack details appear, including the overview and the list of objects in each category displayed in the UI.

5. Enable or disable objects in the list, as follows:
   • Activate all objects in the content pack by clicking the Enable button for the entire content pack. This button appears on the Content Pack Details bar.

     Important! Use this option with caution. The content pack contains rules, action, or policies that perform redundant or conflicting tasks, causing unpredictable results. Therefore, if you are not certain regarding the purpose or goal of the content pack, then enable each object individually.

   • Conversely, deactivate all objects in the content pack by clicking the Disable button for the entire content pack.
   • Enable or disable individual objects within a category by clicking the Enable or Disable button for the object.

     You can enable or disable objects in any or all of the following categories:

     Services

     Enabling a service activates its Date Available setting: The service uses its Date Available setting to determine whether and when it is available to users.

     Service Option Groups

     Enabling a service option group activates its Date Available setting: The service option group uses its Date Available setting to determine whether and when it is available to users.

     Note: Enabling a service or service option group sets its status to System Object--Available (6). Similarly, disabling a service or service option group sets its status to System Object--Unavailable (7).

     Policies

     You enable a policy to set its status to Active, and disable a policy to set its status to Inactive.

     You can make only limited updates to imported polices that you have enabled. To make more updates to such policies, copy and modify them.

     Rules

     You enable or disable rules individually, without affecting the status of any other rules in the same event.

     Note: Enabling or disabling a rule does not automatically enable or disable the actions in the rule. The actions remain in the original status.

     Actions

     You enable or disable actions individually, without affecting the status of any other actions in the same rule. Similarly, enabling or disabling an action does not affect the status of the rule that contains the action.

   Note: Enabling and disabling does not apply to the following objects: Events, forms, reports, images, and CA Process Automation processes. You specified during the import process whether to make CA Process Automation processes active or inactive.

6. Click Done when you are finished.
7. (Optional) Verify that the object is enabled (active) or disabled (inactive) by viewing its status. For example, select Services, folder-name, and open a service that you enabled. Verify that its status is System Object--Available. Also verify that its Date Available meets your requirements.

You have enabled or disabled objects in the content pack. All objects that you enabled are available in the Catalog system.