You can view and set administration configuration options that apply to all installed CA Service Catalog components.
To update administration configuration options, log in with the Service Delivery Administrator role. Updates to these options apply to the entire system. You cannot specify different administration configuration options for different business units.
Using the administration configuration options, you can do the following:
Important! With one exception, CA Service Catalog sends emails in HTML format only. Therefore, to receive legible emails from CA Service Catalog, recipients must configure their email software, such as Microsoft Outlook, to accept emails in HTML format. Otherwise, emails from CA Service Catalog display indecipherable messages ("junk" characters) when opened. To help ensure that their end users can receive intelligible emails from CA Service Catalog, administrators must inform their end users of this requirement. If necessary, administrators must help them configure their email settings. The one exception to this HTML-only rule is invoice history. You can choose to view and email invoice history in HTML, CSV, or XML format. The HTML-only rule applies to all other invoice-related areas of CA Service Catalog, including invoice generation.
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