The user ID of each CA Service Catalog user maps to a matching user in CA EEM. CA EEM authenticates and validates the CA Service Catalog user ID. You can optionally configure CA EEM to use an external directory, for example, Microsoft Active Directory. In this case, CA Service Catalog uses the user ID from Active Directory, and Active Directory validates the password.
The MDB stores user IDs and all other user data except passwords. When a user attempts to log in to CA Service Catalog, it passes the user ID to CA EEM for authentication. If CA EEM does not use an external directory, CA EEM authenticates the user ID. If CA EEM does use an external directory, the external directory authenticates the user ID.
If CA EEM uses an external directory, when an administrator creates a user, the Catalog system fetches important user details from the external directory. Examples include the first name, last name, email address, and organizational hierarchy. This fetching helps create the user quickly and efficiently.
CA EEM also controls access for each role to CA Service Catalog components.
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