Enterprises can define their services to allocate costs internally for budgeting and chargeback (Accounting Component supports a variety of chargeback methodologies), or to charge customers for them. Charges can be per transaction, or per session, and can vary by resource. The rates used can vary by service package and activity level. When CA Business Service Insight is integrated, the invoices based on real-time usage data can be generated and adjustments can be applied automatically to reflect any SLA violations.
Under most circumstances the cost charged back to a business unit is not disputed, because it can be directly attributed to IT services that have a role in supporting its business operations. The primary focus is on whether or not the services provided and the corresponding costs are at the levels anticipated. In essence, business units want to be certain that they are getting everything that they are paying for. They want to be clear on how to distribute the burden of cost and what measures to take to lower it. Conversely, an organization must verify that all costs are recovered regardless of whether or not resources are fully utilized. In addition, it is important that the process of distributing the cost is easily managed and that the system put into place influences business unit behavior and demands.
There are several approaches to consider when exploring the implementation of a chargeback system.
Note: Before implementing a chargeback system, you understand how to create a service catalog.
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