Business hours specify the regularly scheduled days and times of service, typically something like one of the following:
Business hours are set by the service provider, but for best customer relations are geared towards the typical business schedule of all requestors. Thus, a global service provider of urgently needed services, such as emergency medical supplies, may want to maintain 24-7 business hours to meet the needs of all customers. You associate business hours and an outage calendar to a service to define the service hours for the service.
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