Integrating with CA Service Desk Manager › Prerequisites

Prerequisites

To enable the integration between CA Service Desk Manager and CA Service Catalog, meet the following prerequisites:

• You must be familiar with the basic functions and administration of CA Service Desk Manager and CA Service Catalog.

  Important! Ensure that CA Service Catalog and CA Service Desk Manager share the same installation of the MDB, CA EEM, and CA Process Automation (if you are using CA Process Automation).

• Both CA Service Catalog and CA Service Desk Manager must be installed, configured, and running.

  Verify that CA Service Desk Manager has the latest service packs and patches applied.

• If you are using CA Process Automation as the process automation tool for CA Service Catalog and CA Service Desk Manager, verify that you have performed the following tasks:
  • Installed and configured CA Process Automation.

    Verify that CA Process Automation has the latest service packs and patches applied.

    Note: For instructions, see the CA Process Automation documentation.

  • Installed and configured a CA Process Automation-CA Service Desk Manager connector on the CA Process Automation domain orchestrator computer. For instructions, see your CA Process Automation administrator.
  • Integrated CA Service Catalog with CA Process Automation.

    As part of this process, verify that you have loaded and configured CA Process Automation content in CA Service Catalog and that you have configured the content in CA Process Automation.

  • Integrated CA Service Desk Manager with CA Process Automation.

    Note: For instructions, see the CA Service Desk Manager documentation.

• If your implementation of CA Service Desk Manager uses CA Process Automation and the ITIL content pack, review the related best practices for using the CA Process Automation chapter and related support documents. Also, read and follow the instructions in the related CA Support documents that apply to your implementation.