Integrating with CA Service Desk Manager › How to Open Change Orders During Request Fulfillment › Enable Rule Actions

Enable Rule Actions

To cause CA Service Catalog to open a CA Service Desk Manager change order during request fulfillment, you must enable several rule actions that are disabled by default.

Follow these steps:

1. Select Administration, Events-Rules-Actions.

   The Events-Rules-Action screen is displayed.

2. Click the Event Type named “Request/Subscription Item Change.”
3. Click the rule named When Category is Hardware and Status is Filled from Inventory.

   The rule Actions list is displayed

   For CA Process Automation, the list shows one or more CA Process Automation actions that you can use with this rule.Use the remaining steps as a model to modify your start request forms (SRFs) and processes.

4. To enable the CA Service Desk Manager change orders, you must disable the Launch USM_HW_PC_Fulfillment Workflow action and enable the Launch USM_HW_Fulfillment_USD Workflow action.
5. Click the Edit icon for the action named Launch USM_HW_PC_Fulfillment.

   The Edit Action screen is displayed.

6. Select DISABLED from the Type drop-down list and click OK.

   The rule Actions list is displayed again.

7. Click the Edit icon for the action named Launch USM_HW_Fulfillment_USD Workflow.

   The Edit Action screen is displayed.

8. Select Workflow from the Type drop-down list and wait for the screen to reformat showing the workflow process definition to be started. Click OK.

   The Rule Action screen is displayed showing the Launch USM_HW_PC_Fulfillment Workflow action Disabled and the Launch USM_HW_Fulfillment_USD Workflow rule type as Workflow.

9. Repeat the previous steps for the rule named When Category is Software and Status is Filled from Inventory.

All rules except When Status is Pending Fulfillment must be activated for the entire complex request life cycle involving CA Service Desk Manager to work correctly. In order to make changes to the rules, conditions, and actions, you should do a thorough analysis of your business processes and make changes carefully with a full understanding of the rules, conditions, actions, and processes installed with CA Service Catalog.