Integration Fails

Symptom:

The integration fails between CA Service Catalog and other products, such as, CA Service Desk Manager, BusinessObjects Enterprise, and CA APM.

Solution:

Verify that every computer with a product or component belonging to CA Service Catalog or an integrating product is set to the same exact date and time, to the minute and adjusted for the time zone. This requirement includes the DBMS server for CA Service Catalog and, if applicable, the DBMS servers for all integrating products.

For example, if one of these computers is set to November 11, 6:27 p.m. Eastern USA, then all computers should be set to November 11, 6:27 p.m. Eastern USA or its equivalent, regardless of the computer's physical or geographic location. Some examples of equivalent dates and times for November 11, 6:27 p.m. Eastern USA include the following:

November 11, 3:27 p.m. Pacific USA
November 11, 5:27 p.m. Central USA
November 11, 9:27 p.m. Eastern Brazil
November 11, 11:27 p.m. GMT
November 12, 5:07 a.m. India Standard
November 12, 7:27 a.m. China Standard

Methods for synchronizing the time and time zone on all computers include, but are not limited to, the following:

Manually setting the time and time zone on each computer; for details, see your operating system documentation
Configuring the Windows Time service to use an external time source or an authoritative time server; for details, see the Microsoft web site, microsoft.com