Integrating with CA APM › How to Integrate with CA APM › Create a Service and Request

Create a Service and Request

A required task of integrating CA APM and CA Service Catalog is creating at least one service and request that use the features enabled by the integration.

To create a service and request

1. Define a Service using a service option group

   As part of defining the service option group, do the following from the Options tab of the service option element:

   1. Ensure that Track As An Asset is checked.
   2. Specify the same category for the service option element as you specified in the rule condition associated with the service.

      For example, if you created a new rule and action using the Hardware category, then you must create your service option group elements as Hardware Category. For more information, see the Administration Guide.

2. Log out of CA Service Catalog.
3. Log on to CA Service Catalog as the Catalog User created earlier.
4. Submit a request using the service that you defined earlier. The request will proceed through its life cycle, including the approving stage, fulfilling stage, and so forth. For more information, see the Administration Guide.
5. Log out of CA Service Catalog.
6. Log on to CA Service Catalog as the Request Manager (Approver for the End User) that you created earlier.
7. Approve the request in the Pending Actions queue.
8. Log out of CA Service Catalog.
9. Log on to CA Service Catalog as the Service Delivery Administrator (Fulfiller) that you created in an earlier step.
10. To fulfill the request that you submitted in an earlier step, do the following:
    • Become familiar with the Assign Assets window.
    • Assign an Available Asset to a Requested Service Option.

    Note: For more information about fulfilling requests, see the sections that follow and the Administration Guide.