Integrating with CA APM › How to Integrate with CA APM › Create Users in CA Service Catalog

Create Users in CA Service Catalog

To enable the integration between CA APM and CA Service Catalog, create customized users in CA Service Catalog specifically for use with this integration.

Follow these steps:

1. Determine a CA APM user ID that CA Service Catalog can use as a proxy user.

   You can supplement the proxy user with the following CA Service Catalog users:

   • The Service Delivery administrator, service designers, and catalog administrators can associate service options to models.
   • Request managers can use the gold brick icon to fulfill the requests pending action that are assigned to them.

   Note: If you specify a proxy user, the Catalog system uses the proxy user, not authorized request managers, to fulfill the requests.

2. As a catalog administrator, work with a CA APM administrator to meet these criteria:
   • This user must be an authorized user in CA APM.
   • In the user details in CA APM, under Permissions, for Role Details, Asset Fulfilment Access is required.
3. Log in to CA Service Catalog as the spadmin user or another user with the Service Delivery Administrator role.
4. Select Administration, Configuration, CA APM Web Services (apmws) in CA Service Catalog. Specify the CA APM user ID from the previous step in the User ID field.
5. Set up the following users:
   • Catalog User
   • Request Manager (Approver for the Catalog User)
   • Service Delivery Administrator, typically spadmin (Fulfiller)

   For more information about creating users in CA Service Catalog, see the Administration Guide.

6. Enable all rules for Event Type: Request/Subscription Item Change except When Status is Pending Fulfillment.
7. Log out of CA Service Catalog.