Previous Topic: CA EEM Installation Requirements and Considerations

Next Topic: Run the Installation Program

Installing › Installing CA Service Catalog › Install or Upgrade CA EEM

Install or Upgrade CA EEM

Install or upgrade to CA EEM Release 12 on one or more computers. You can optionally install, upgrade, and cluster multiple instances of CA EEM.

Follow these steps:

  1. Review the installation considerations, especially if you plan to use CA Workflow.

    Important! If you plan to use CA Workflow with CA Service Catalog, do not install or upgrade to CA EEM Release 12. Instead, install or continue using CA EEM 8.4, as noted in the installation considerations.

  2. On the CA Service Catalog installation media, select Utilities, CA EEM, and run the EXE file for your environment (32‑bit or 64‑bit).

    The installation wizard guides you through the installation process.

  3. (New Installations Only) Enter the value of the EiamAdmin password that you want to use, when prompted.

    Record this password for future reference.

  4. (New Installations Only) When you are prompted for the Java Home directory, leave the value empty and click Skip, unless you plan to do one or both of the following actions:

    If you plan to perform either of these tasks, enter the complete path name of your Java Runtime Environment (JRE) installation.

    Note: CA EEM and CA Service Catalog each installs and uses its own JRE. Therefore, the JRE version of each product can be different.

  5. Continue following the wizard instructions and complete the CA EEM installation or upgrade.

    Note: If you are upgrading, the default folder is \CA\SharedComponents\EmbeddedEntitlementsManager, not your existing CA EEM folder. Use the default folder.

  6. Reinstall CA Anti-Virus or CA Threat Manager, if you uninstalled it earlier. This step applies only if you install CA EEM Release 8.4.
  7. (Optional) Install CA EEM on additional computers, one at a time, as follows:
    1. On each computer, specify the same password for the CA EEM administrator (EiamAdmin).
    2. If you install CA Service Catalog on multiple computers, select the Use Remote Configuration option when you run the setup utility.

You have installed CA EEM for use with CA Service Catalog.

Note: For more instructions to configure and use CA EEM, see the Integration Guide.