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A user in CA Service Catalog typically represents a person who uses the product. A person must have a user ID to log in and use CA Service Catalog. Each user requires a role based on the business unit specified during login. If the user does not specify a business unit at login, CA Service Catalog assigns the default role for all users.
Other CA products sharing the same MDB as CA Service Catalog share some data with CA Service Catalog. For example, CA Service Catalog and other CA products share users and contacts. Some of these users apply to other CA products only (not CA Service Catalog). Therefore, use caution when managing users, to help protect data shared among multiple CA products using the same MDB.
Also, some data in the MDB is product-specific and is not shared between products. For example, CA Service Catalog does not share role information.
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