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These items require explanation. If a field or operation is intuitive, it is omitted here.
Fields
Specify the name and description of the service option for catalog users. You can optionally localize these fields for use in a multilingual catalog.
Specifies the major category of the service option element from a list of categories.
The Category value helps determine which rule actions execute approval and fulfillment business processes for a request for a service including this service option element.
In addition, this value is used to determine the asset type for assigning an asset.
If CA APM is installed and you select Track as an Asset, the following option applies: You can use the CA APM Assign Asset dialog to associate a request item with a software asset or other type of asset.
Specifies a value from the list to categorize the class of this element within the selected category.
Specifies a value from the list to categorize the subclass of this element within the selected class.
Specifies a list of comma-separated list of keywords that are referenced during a catalog search.
A user-specified text value to represent the product code, subscription code, SKU # or any other applicable code.
Identifies whether the service option element is eligible to be associated with an asset.
If CA APM is installed and you select Track as an Asset, the following option applies: You can use the CA APM Assign Asset dialog to associate a request item with a software asset or other type of asset.
Associates a Reservation Manager reservation of a physical or virtual resource.
Important! This option and the related fields apply only if Reservation Manager or an external reservation system is installed and integrated with CA Service Catalog. The related fields are as follows: Reservation Display Text, Operation, Reservation Ready Status, Reservation Failure Status, and Reservation System
Note: For details about the integrations with Reservation Manager or an external reservation system, see the Integration Guide.
Service Option Elements
Add the service option elements that you want to this service option.
To add an element, click the Add icon and supply the following data. To update an element, click the Edit icon and update the following data.
Associates a CA Business Service Insight service level agreement (SLA).
Note: This option applies only if CA Business Service Insight is installed and integrated with CA Service Catalog. For details about this integration, see the Integration Guide.
Associates the form or forms that you select with this service option. In the catalog, the form appears under the service option. Users complete the form when they request this service option. This form is a service option element within this service option.
Complete the fields for Form Designer form elements.
You can create, customize, and use forms with the Form Designer (the preferred method).
Associates a rate (price or cost) service option element with this service option. This price or cost is fixed; it is not based on application usage.
Complete the fields for rate elements.
Adjusts the charge of an associated service option element based on the value indicated. Can be a fixed value or a specified multiplier of the value of the associated service option element.
Complete the fields for adjustment elements.
Specifies charges for a service option or other item based on usage.
Complete the fields for usage based costs elements.
Specifies the text and optional image file that appear to users when they select the associated service option.
Complete the fields for text elements.
An example text string follows: Estimate: 1 week to complete the request. A sample image file is a detailed photograph of the item being ordered.
Specifies a true or false value.
Complete the fields for boolean elements.
Specifies the date values used with a service option.
Complete the fields for date elements.
Similar to a rate element but also allows a day of the week for weekly charges or a day of the month for monthly charges.
Complete the fields for Day of Billing elements.
Specifies either a fixed numeric value or a numeric value entered by the user requesting the service that contains this service option element.
Complete the fields for numeric elements.
Specifies a numeric range entered by the user requesting the service that contains this service option element.
This element applies to tiered service option groups only.
Complete the fields for numeric range elements.
Specifies a date entered by the user requesting the service that contains this service option element.
This element applies to tiered service option groups only.
Complete the fields for date elements.
Associates the CA Workflow form or forms that you select with this service option. In the catalog, the form appears under the service option. Users complete the form when they request this service option. This form is a service option element within this service option.
Complete the fields for CA Workflow form elements.
Note: For instructions to create and use forms with CA Workflow, see the Integration Guide.
Important! CA Workflow is no longer being enhanced, and its maintenance and technical support are scheduled to be discontinued as of December 31, 2013. Therefore, we strongly recommend using CA Process Automation as your process automation tool.
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