Using CA Service Catalog for Administrators › PDA Approval › Optionally Customize the Request Email Profile File

Optionally Customize the Request Email Profile File

You can optionally customize certain lines of the requestemailprofile.xsl file, to control the level of detail displayed in the request snapshot. The request snapshot is an optional summary of the details of the request that appears at the bottom of your request approval email. If you do not want to include the request snapshot or if you do not want to customize it, you can skip this step. The request snapshot, if used, applies to both CA Process Automation approval) and CA Workflow approval. When you set up your approval process, you decide whether to include the request snapshot.

Note: If you did not include the request snapshot originally when you set up your approval process, but you want to include the request snapshot now, see the instructions for configuring your approval process (either CA Process Automation or CA Workflow) in the Integration Guide.

Important! If a parameter in this file is not described in this topic, do not modify the parameter!

The requestemailprofile.xsl file is located in the USM_HOME/view/webapps/usm/explorer/request folder.

You can optionally modify the following parameters in the file, by setting its value to true or false. By default, all values are set to true.

• The variable that controls whether the request snapshot displays the information in the Requested Services table.

  <xsl:variable name="reqservices" select="true()" />

  The Requested Services table includes the following:

  • The variable that controls whether the request snapshot displays the names and descriptions of the service options included in each service in the request:

    <xsl:variable name="infosog" select="true()" />

    Use this variable to either show both the names and descriptions or hide both of them.

  • The variable that controls whether the request snapshot displays the descriptions of the service options included in each service in the request.

    <xsl:variable name="descriptionsog" select="true()" />

    Use this variable to show or hide only the descriptions.

  • The variable that controls whether the request snapshot displays a summary of the fields included in each form for each service in the request:

    <xsl:variable name="formsinfo" select="true()" />

• The variable that controls whether the request snapshot displays the information in the General Information table:

  <xsl:variable name="infosectionsView" select="true()" />

  The General Information table includes the following:

  • The variable that controls whether the request snapshot displays the Request Name field in the General Information table:

    <xsl:variable name=" reqname" select="true()" />

  • The variable that controls whether the request snapshot displays the Request ID field in the General Information table:

    <xsl:variable name=" reqid" select="true()" />

  • The variable that controls whether the request snapshot displays the Requested for field in the General Information table:

    <xsl:variable name=" reqfor" select="true()" />

  • The variable that controls whether the request snapshot displays the Request Status field in the General Information table:

    <xsl:variable name=" reqstat" select="true()" />

  • The variable that controls whether the request snapshot displays the Requested by field in the General Information table:

    <xsl:variable name=" reqby" select="true()" />

  • The variable that controls whether the request snapshot displays the Date Created field in the General Information table:

    <xsl:variable name=" datecreated" select="true()" />

  • The variable that controls whether the request snapshot displays the Priority field in the General Information table:

    <xsl:variable name=" priority" select="true()" />

  • The variable that controls whether the request snapshot displays the Date Required field in the General Information table:

    <xsl:variable name=" daterequired" select="true()" />

  • The variable that controls whether the request snapshot displays the Last Modified field in the General Information table:

    <xsl:variable name=" lastmodified" select="true()" />