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Using CA Service Catalog for Administrators › PDA Approval › Direct Email Approval › Comparison of Direct Email Approval and Logged In Approval

Comparison of Direct Email Approval and Logged In Approval

The following table summarizes a comparison of direct email approval and logged in approval.

 

Direct Email Approval

Logged In Approval

CA Process Automation

yes

yes

CA Workflow

*no

yes

IMAP Required

yes

no

Network dependency

for accessing email only

for accessing both email and CA Service Catalog

Supports custom statuses for requests

**yes

**yes

Supports approval and rejection of individual services

***yes

***yes

Supports approval and rejection of individual service options

***yes

***yes

Applicable to PDA

yes

yes

*If you are already using CA Workflow for both approval and fulfillment, but you want to add direct email approval, you can optionally install CA Process Automation and use it for direct email approval only, while optionally retaining CA Workflow for logged in approval. While we do not suggest using both direct email approval and logged in approval, this setup is possible.

**You must customize your request approval email to use your custom statuses. This email is sent by the Notify Approver action or sent by the USM_Approval process definition, whichever is applicable for your implementation.

***You can customize your request approval email to support approval and rejection of individual services, if your request approval email is sent by the Notify Approver action. Moreover, you can customize your request approval email to support approval and rejection of individual service options, if both of the following conditions are met: