Integrating with CA Service Desk Manager › How to Open Requests During Request Fulfillment

How to Open Requests During Request Fulfillment

This procedure applies only if you are using CA Workflow; otherwise, skip this procedure.

During the fulfillment phase of the CA Service Catalog request life cycle, CA Service Catalog can open a CA Service Desk Manager request. Be careful when activating rules to understand the full implications of your changes. For more information, including important requirements, see the information about the CA Service Catalog request life cycle in the Administration Guide.

To open requests during request fulfillment, perform the major tasks that follow; for details, see the sections that follow.

1. Enable the When Status is Pending Fulfillment rule (formerly WFAllUSDRequestFulfillment).
2. Add a Request Area.

In order to make changes to the rules, conditions, and actions, you should do a thorough analysis of your business processes and make changes carefully with a full understanding of the rules, conditions, actions, and CA Workflow process definitions installed with CA Service Catalog.