Integrating with CA Process Automation › Assign Users to Required CA Process Automation User Groups

Assign Users to Required CA Process Automation User Groups

To be able to launch the CA Process Automation client from the CA Service Catalog request tracking page, assign users to the appropriate CA Process Automation groups in CA EEM. Otherwise, you cannot launch the client. It is most beneficial to launch the client in context to an active CA Process Automation process, for tracking, analyzing, and troubleshooting the flow of the request process.

When you install CA Process Automation 3.0, it creates the following user groups in CA EEM:

• ITPAMADMIN - the administrators user group

  By default, this group contains one member, named itpamadmin, but you can optionally add others.

  Users in this group have complete administrative access to CA Process Automation

• ITPAMUser - the user group for non-administrative users

  By default, this group contains one member, named itpamuser, but you can optionally add others.

When you install CA Process Automation 3.1 or higher, it creates the following user groups in CA EEM:

• PAMADMIN - the administrators user group

  By default, this group contains one member, named pamadmin, but you can optionally add others.

  Users in this group have complete administrative access to CA Process Automation

• PAMUser - the user group for non-administrative users

  By default, this group contains one member, named pamuser, but you can optionally add others.

After assigning users to one of these groups, verify that the users can launch the CA Process Automation client from the CA Service Catalog request tracking page.