- If you are running CA Service Catalog r12.6, you can upgrade to CA Service Catalog 12.7 using either a traditional model or a migration model.
- If you are running CA Service Catalog r12 or r12.5, the same options apply. However, you first upgrade to CA Service Catalog r12.6 before upgrading to CA Service Catalog Release 12.7.
Important! If this option applies, contact Technical Support to obtain the CA Service Catalog r12.6 installation media, including its documentation. To perform this upgrade, follow the instructions from Technical Support, the Implementation Guide, and Release Notes.
- Upgrade all or no existing installations of the CA Service Catalog products and components. If you upgrade any CA Service Catalog component on any computer, upgrade all other existing CA Service Catalog components on that computer and on any other computers.
- Verify that CA Service Catalog supports your database management system; if necessary, update your database management system to a supported version.
You cannot upgrade from one DBMS to another. For example, you cannot upgrade a CA Service Catalog r12.6 installation running SQL Server to a CA Service Catalog Release 12.7 installation running Oracle.
- This item applies to traditional model upgrades only. When you upgrade a computer that already has CA Service Catalog components from a previous release installed, you cannot install any new CA Service Catalog component on that computer. A new component is one that has not been installed previously. However, you can install the new component on a different computer.
For example, suppose Computer A has Service View, CA Service Catalog, and Catalog Content r12.6 installed. When you upgrade Computer A, you upgrade only those components to Release 12.7. You cannot install a new component, such as CA Service Accounting Release 12.7, on Computer A. Instead, install CA Service Accounting Release 12.7 on a computer that has no existing CA Service Catalog components installed.
- You cannot change locale operating systems when you upgrade. For example, you cannot upgrade a CA Service Catalog r12.6 installation on an English operating system to a CA Service Catalog Release 12.7 installation on a Japanese system.
- Service View upgrades can take a significant amount of time on Windows 2008 computers.
