Maintenance › How to Maintain Log Files › How to Set Log Levels

How to Set Log Levels

You can set the logging levels (the level of detail) for some of the most frequently used log files in CA Service Catalog, using the Apache Tomcat log4j file. Configuring the log level helps you better maintain your log files and troubleshoot any problems that occur in your system.

Note: CA Workflow creates the log files named wl.log and pm.log. For instructions on how configure their output, see the CA Workflow IDE Online Help. The logging levels for all other log files supplied by CA Service Catalog are preset and cannot be modified.

To set logging levels for the files named in the previous list, follow this process:

1. From the following list, determine the log file whose output you want to control. If necessary, review the contents of each file. These files are some of the most frequently used log files in CA Service Catalog.
   • accounting.log
   • ixutil.log
   • repagent.log
   • seeddata.log
   • tomcat_fulfillment.log
   • tomcat_view.log
   • view.log
2. Determine the log4j.xml file that controls the output of the log file whose log level you want to set.
3. Edit that log4j file and set the new logging level.
4. After sufficient time has passed (approximately 60 seconds), review the contents of the affected log file. Verify whether the level of detail of its messages is satisfactory. If necessary, reset the log level and review the contents again until you are satisfied with the level of detail.
5. As appropriate, consult other administrators to see if the level of detail logged meets their needs.

Note: For additional information about the logging features that CA Service Catalog uses, see the information about log4j on http://jakarta.apache.org.