Configuring › Integrations

Integrations

Some of the most important post-installation tasks focus on configuring the integrations between CA Service Catalog and other products, as follows:

• Importing, managing, and synchronizing the CA Service Catalog user database, using either the embedded solution CA EEM or an external directory, such as Microsoft Active Directory. This integration is required.

  Important! If you use an external directory, configure CA EEM and CA Service Catalog to work with it.

• Authenticating users who log in to CA Service Catalog, using either CA EEM or CA SiteMinder.
• Integrating with CA Business Service Insight.
• Integrating with Reservation Manager.
• Integrating with CA Service Desk Manager, which includes CA CMDB.
• Setting up automated workflows to manage the requests for services that users make through CA Service Catalog, using either CA Process Automation (the preferred solution) or CA Workflow.
• Integrating with the asset management solution, CA APM. This integration is especially helpful when your organization tracks physical assets included in CA Service Catalog requests.
• Integrating with CA SRM.
• Integrating with CA MICS or CA JARS.

Note: For details to perform each of these tasks, see the Integration Guide.