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The products that integrate with CA Service Catalog can be grouped according to those that are supplied and licensed with CA Service Catalog and those that are supplied and licensed separately.
The following integrating products and components are included when you purchase CA Service Catalog and are licensed with it. These products are supplied on the CA Service Catalog installation media. You install these products and components individually as part of the CA Service Catalog installation process.
Many CA products, including CA Service Catalog, share a common, required database schema named the CA Management Database (CA MDB or the MDB).
During the installation or upgrade of Service View, the MDB is automatically created or updated (if necessary) and is configured in the database management system (DBMS).
Note: You must install SQL Server or Oracle before installing CA Service Catalog. For more information on supported versions of the DBMS, see the Release Notes.
We recommend that CA Service Catalog and all CA products that integrate with it share the same CA Management Database (CA MDB). CA Service Catalog embeds CA MDB r1.5. To integrate CA Service Catalog with other CA products that embed CA MDB r1.5 or CA MDB r1.0.4, verify the CA MDB version compatibility for your integrations.
CA Service Catalog uses CA EEM to manage authentication and some aspects of authorization. You can optionally use CA SiteMinder instead of CA EEM for authentication.
CA Workflow automates business processes. CA Service Catalog uses either CA Workflow or CA Process Automation to automate approval and fulfillment process for items requested from the catalog.
Note: For best results, including more efficient process automation, install and use CA Process Automation rather than CA Workflow. For details about installing and using CA Process Automation, see the CA Process Automation installation media, which is included with the CA Service Catalog installation media.
For instructions to install these components, see the Implementation Guide. For instructions to set up and use the integration between these components and CA Service Catalog, see the Integration Guide.
The following integrating products are included when you purchase CA Service Catalog and are licensed with it. These products are supplied on their own installation media, in addition to the CA Service Catalog installation media. You install these products individually, either before or after you install CA Service Catalog.
CA Process Automation uses graphical processes created by system administrators to execute operational processes automatically. It supports a fully integrated development and administrative environment to manage, create, and configure CA Process Automation components on your system. CA Process Automation also supports client applications that enable operators and other personnel to schedule, start, and monitor automated processes..
CA products leverage the most extensive set of business intelligence capabilities, ranging from reporting, query and analysis, by using BusinessObjects Enterprise. BusinessObjects Enterprise is a flexible, scalable, and reliable business intelligence reporting system that can be tightly integrated into your information technology infrastructure.
For instructions to install and configure these components, see their documentation sets. For instructions to set up and use the integration between these components and CA Service Catalog, see the Integration Guide.
For further information about these components, see their documentation sets. The CA Process Automation documentation set is included on the CA Process Automation installation media, and the BusinessObjects Enterprise documentation is included on the BusinessObjects Enterprise installation media.
The following integrating products are supplied and licensed separately from CA Service Catalog. They are purchased separately from CA Service Catalog and are supplied on their own installation media. All of these integrations are optional. Unless noted otherwise, you install these products individually, before or after you install CA Service Catalog.
CA Service Catalog integrates with CA Service Desk Manager in several ways. CA Service Catalog can automatically open CA Service Desk Manager tickets and attach associated configuration items (assets) using CA Workflow. CA Service Catalog events can also cause a CA Service Desk Manager ticket to be created automatically.
CA Service Catalog can integrate with CA CMDB by associating catalog services with CA CMDB configuration items.
Note: For best results, it is strongly recommended that CA Service Desk Manager and CA Service Catalog share the same CA MDB and the same installation of CA EEM.
CA Business Service Insight automates, activates, and accelerates the management, monitoring, and reporting of business and technology service level agreements (SLAs) and service delivery agreements for enterprises and service providers. CA Business Service Insight enables organizations to understand the performance and cost implications of these agreements in real time.
Reservation Manager is a separate utility with its own user interface that integrates with CA Server Automation to provide on-demand resources to users for reserving Windows, Linux, AIX, and Solaris systems. You can use Reservation Manager to reserve physical and virtual systems from a pool of available resources in your data center.
CA Service Catalog can integrate with CA APM by connecting catalog entries with CA APM Models and connecting requested items with CA APM assets.
Note: To integrate successfully, CA APM and CA Service Catalog must share the same CA MDB.
CA SiteMinder provides web-based single signon and enhanced authentication of CA Service Catalog users.
Through the integration between CA Service Accounting and CA Storage Resource Manager (CA SRM), usage data that indicates storage used by a user can be invoiced to users' accounts.
Using data from CA Mainframe Information Control System Resource Management (CA MICS) or JARS to supply usage data to CA Service Accounting, accounts can be invoiced for using services recorded by CA MICS or JARS.
For instructions to install, set up, and use these products, see their documentation. For information about which versions of these products integrate with CA Service Catalog, see the Release Notes. For instructions to set up and use the integration between these components and CA Service Catalog, see the Integration Guide.
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