Customizing › Customize the Online Help

Customize the Online Help

Service delivery administrators can optionally replace the predefined online help with custom online help, for any, some, or all roles. Here, the predefined online help refers to the Administration Guide and the other guides that are linked to it. The custom online help appears instead of the predefined online help when users with the specified roles click the Help button on the top right of any page.

Note: If the user selects Administration, Tools, Links, Documentation, the predefined online help always appears. This menu selection is not affected by the customization in this topic for the online help that appears when users click the Help button.

Follow these steps:

1. Create your custom online help file files and copy them to the %USM_HOME%\filestore\custom\help\language folder.

   language

   Specifies the language of the operating system on which you installed CA Service Catalog. For example, specify en_US for U.S. English or ja_JP for Japanese.

   Note: The folder must include an index.html file that, when clicked, opens the custom online help.

2. Click Administration, Configuration, Filestore.
3. Select the option named Enable Custom Help.
4. Specify the roles that you want to see the custom help rather than the predefined online help.
5. Restart Service View.
6. Verify that CA Service Catalog functions as expected when users with the specified roles click the Help button on the top right of any page:
   • If applicable, the custom online help opens instead of the predefined online help.
   • If the index.html file does not exist in the %USM_HOME%\filestore\custom\help\language folder, the index.html file in the %USM_HOME%filestore/custom/help/default folder runs.
   • If no previous bullet applies or if the custom online help is disabled, the predefined online help opens.