Customizing › Custom Branding › How to Customize Logos › Customize the Business Unit Logo

Customize the Business Unit Logo

For each business unit, you can optionally specify a business unit logo. If you specify this logo, it replaces the global logo in the heading on product pages and request emails for users of the business unit. You can use a business unit logo to support the brand or other messaging uniquely for a business unit. You can update the logos for every business unit or only for specific business units. For example, you can decide to customize logos only for super tenants directly under the root business unit.

Important! If you have enabled multi-tenancy with CA Service Desk Manager, CA Service Catalog ignores any of its own settings for business logos. Instead, CA Service Catalog uses the logo or logos that the CA Service Desk Manager setup specifies, if applicable. If no CA Service Desk Manager logo applies, then each business unit uses the CA Service Catalog global logo.

Follow these steps:

1. Determine the business unit logo that you want to use.

   Note: We recommend that you size your logo to be approximately the same size as the predefined global logo.

2. (Optional) Do the following:
   • Rename the custom logo file intuitively to match its business unit. For example, for a business unit named Vienna_123, name the logo Vienna_123_header_logo.png.
   • Create a subfolder named "custom logos" or something similar under %USM_HOME%/FileStore/themes/common/images/logo.
3. Copy your custom logo to the %USM_HOME%/FileStore/themes/common/images/logo folder on your filestore computer.
4. In CA Service Catalog, do one of the following, whichever applies to your level of administrative access:
   • Log in to the business unit whose logo you want to change.
   • Log in to the root business unit and do the following:
     1. Select Administration, Business Units.
     2. Drill down the tree to the business unit whose logo you want to change.
5. Edit the business unit.
6. In the Logo field, enter the URL of the logo that you copied and save your changes.
7. Refresh your browser.
8. Verify that your business unit logo is legible on the UI and in request emails.
9. If the business unit has child business units, verify the following:
   • If the child business unit has its own logo specified, users who log in to it see the child logo, not the parent logo.
   • If the child business unit does not have its own logo specified, users who log in to it see the global logo.

   Thus, users with access to multiple business units can see different header logos when they log in to each business unit.

You have specified a business unit logo.