Using Service Builder › Service Option Elements › Service Option Element Definition Window--Definition Tab

Service Option Element Definition Window--Definition Tab

These fields on the Definition tab of the Service Option Element Definition window may require explanation.

Item Type

Defines the type of service option element. Available service option element types follow.

Note: For cost and charge-related Service Option Element types, CA Service Accounting is required for invoicing and chargeback.

Adjustment

Adjusts the charge of an associated service option element based on the value indicated. Can be a fixed value or a specified multiplier of the value of the associated service option element.

Application

Specifies a chargeable item based on usage of an associated application.

Boolean

Specifies a true or false value.

CA Business Service Insight Contract

Associates a CA Business Service Insight service level agreement (SLA).

Note: This option applies only if CA Business Service Insight is installed and integrated with CA Service Catalog. For details about this integration, see the Integration Guide.

CA Workflow Form or (Form Designer) Form

Associates a form with a service option element which displays when a service option is requested by a user.

Select Form to associate a form created with the Form Designer, or select CA Workflow Form to associate a form created with CA Workflow. Both types of forms are used to provide or gather additional information to complete the request. When you use a form in a service, these rules apply:

• The first service option element in a service option row must not be a Form type.
• The first column of the service option group definition must be a Text type. This setting enables the View Form link to display on the Cart and Request Details page. In a multilingual environment, this setting enables that link to display in all languages.

You can create, customize, and use forms with the Form Designer (the preferred method).

Note: For instructions to create and use forms with CA Workflow, see the Integration Guide.

Date

Date values used with tiered service option groups.

Day Of

Similar to a Rate Service Option Element type but also allows a day of the week for weekly charges or a day of the month for monthly charges.

Numeric

Specifies either a fixed numeric value or a numeric value entered by the user requesting the service that contains this service option element

Rate

Specifies a chargeable item not based on application usage.

Reservation

Associates a Reservation Manager reservation of a physical or virtual resource.

Note: This option applies only if Reservation Manager is installed and integrated with CA Service Catalog. For details about this integration, see the Integration Guide.

Text

Specifies the text that appears to users when they select the associated service option.

This option is required for the following:

• Adjustment, Text and Form service option element types
• Agreement type service option elements when the Show Details option is checked