Administration Functions and Tools › Overview

Overview

Administrators have access to additional administrative functions and tools not available to other user roles. Administrators can perform the following tasks, grouped according to the main tabs on the user interface:

• Home
  • Manages dashboards
  • Manages messages
  • Manages reports
  • Manages documents
  • Makes requests for other users or accounts
  • Manages requests for users and accounts within the scope of the administrator
  • Configures applications
• Service Builder
  • Manages the services catalog
  • Manages service option groups
  • Manages configuration settings for CA Service Catalog
• Form Designer

  Creates and maintains forms used in requests

• Policy Builder

  Creates and maintains policies for automating the assignment of requests pending action to users and groups

• Accounting
  • Manages accounts
  • Manages invoices
  • Manages budgets
  • Manages adjustments
  • Manages configuration settings for CA Service Accounting
• Administration
  • Manages business units and accounts within the scope of the administrator
  • Manages users within the scope of the administrator
  • Manages and build reports
  • Configures and performs data imports using data mediation
  • Accesses the administration tools such as events, rules and actions, the scheduler, and other tools.
  • Manages configuration settings for CA Service Catalog
• Administration Quick Start dashboard

  Users with the Service Delivery Administrator role automatically have access to this dashboard. It contains links to commonly used administration functions.

Note: For more information about configuration, see the Implementation Guide.

More information:

Service Builder

Administration Functions and Tools