Managing Business Units and Accounts › How to Configure Common Tenant Administration › Effects of Common Tenant Administration

Effects of Common Tenant Administration

After you have completed configuring common tenant administration, the following results occur in CA Service Catalog:

• A new configuration item appears on the Administration, Configuration page. The name of this item is Common Multi-Tenant Administration. Its default setting is No.

  When you set this option to Yes, the following changes occur:

  • The common attributes of the tenant between CA Service Catalog and CA Service Desk Manager, become read-only from CA Service Catalog. You can edit these common fields in CA Service Desk Manager only:
    • The Business Unit Name and Description in the General Information section
    • All fields in the Primary Contact Information section
    • All fields in the Location Information section
  • You can edit the CA Service Catalog-specific attributes in CA Service Catalog. These attributes include the following fields:
    • Federal Tax Payer ID, State Tax Payer ID, Tax Region
    • Timezone, Currency Name, Date Format, Time Format
    • Decimal Symbol, Opened Date, Email, Web Site
  • The options to add, delete, edit, cut, and paste tenants are disabled.
  • A message appears on the Administration, Business Units page explaining why these functions are disabled.
• If you implement a common terms of use agreement, then the terms of use settings in CA Service Desk Manager govern the attempts of users to log in to CA Service Catalog.