Managing Business Units and Accounts › Tenant Administration

Tenant Administration

Deciding your organizational hierarchy is an important step in implementing CA Service Catalog. The business unit (also named tenant) organizational structure controls access to various data. The following requirements determine which methods of tenant administration you can use:

• If your organization has CA Service Desk Manager r12.5 installed, you can decide whether to create and maintain tenants using common tenant administration or stand-alone tenant administration.
• If CA Service Desk Manager is not installed, or if a CA Service Desk Manager release earlier than r12.5 is installed, then common tenant administration does not apply. Therefore, stand-alone tenant administration is the only method that applies.

If applicable, decide between common or stand-alone tenant administration, as follows:

• In common tenant administration, you create and maintain a single tenant structure for CA Service Catalog and CA Service Desk Manager. You create and maintain tenants, including parent and child tenants, in CA Service Desk Manager only.

  Thus, you can create, copy, cut, and paste tenants in the CA Service Desk Manager only. Similarly, you can edit common (shared) attributes of tenants in CA Service Desk Manager only. CA Service Catalog "inherits" the tenants, their structure, and their common attributes from the CA Service Desk Manager. These features appear as read-only in CA Service Catalog. In CA Service Catalog, you can still edit CA Service Catalog-specific attributes.

• In stand-alone tenant administration, you create and maintain tenants, including parent and child tenants, in CA Service Catalog only, and these tenants apply only to CA Service Catalog. Tenant administration functions and tenant attributes are not shared between CA Service Catalog and any other product. If CA Service Desk Manager is installed, you create and maintain its tenant structures separately from CA Service Catalog. Stand-alone tenant administration is the default.
• Review the considerations for selecting a method of tenant administration.
• Review the recommendations for selecting a method of tenant administration.
• Review the recommendation concerning the movement tenants.