Integrating with CA Workflow › CA Workflow-Driven Fulfillment › Simple Fulfillment Rules and Actions

Simple Fulfillment Rules and Actions

There is one rule associated with the simple fulfillment process: When Status is Pending Fulfillment (formerly WFAllSimpleFulfillment and WFAllUSDRequestFulfillment).

When Status is Pending Fulfillment Rule

This rule is launched when a request item status changes and these conditions are satisfied:

• 800 <= old status <= 999 – The old status is in the approved range
• new status = 1000 – The new status is Pending Fulfillment (1000)
• rate_item_col = 0 - This service option element is the first service option element in its row of service option elements

This rule condition ensures that the rule is used only when a request first enters the fulfillment phase.

The actions associated with this rule are named Launch USM_Notify_Fulfillment Workflow (formerly Workflow Notify Fulfillment) and Launch USM_FulfillmentUSDRequest Workflow (formerly Workflow Request Fulfillment USD).

Important! Ensure that only one of these two actions is enabled at a time.

These actions use the following value:

• Type – Workflow
• Process Definition – USM_Notify_Fulfillment or USM_Fulfillment_USD_Request
• Process Parameters –

  RequestedForUserID = $req_for_user_id$
  RequestDesc = $request_name$
  BusinessUnit = $domain$
  RequestItemName = $rate_item_name$
  RequestItemID = $id$
  RequestByUserID = $req_by_user_id$
  FulfillmentUser1 = spadmin
  FulfillmentUser2 =
  FulfillmentUser3 =
  FulfillmentUserList = spadmin
  RequestID = $request_id$
  StatusFulfillment = 1000

When this action starts the USM_Notify_Fulfillment process definition, passing the information necessary to assign a fulfillment needed task to the appropriate fulfillment user(s) (up to three) and set the status of the requested item as desired (the default is Pending Fulfillment (1000)).

When this action starts the USM_Fulfillment_USD_Request process definition, passing the information necessary to assign a fulfillment needed task to the appropriate fulfillment user(s) (up to three) and set the status of the requested item as desired (the default is Pending Fulfillment (1000)), and a CA Service Desk Manager change order will be created and associated to this request.

Note: By default, the fulfillment user who is assigned the fulfillment needed task is spadmin, the default Service Delivery Administrator. If more than one fulfillment user is specified, all users must be indicated in the FulfillmentUserList field, separated by semi-colons. Also be aware that additional logic as to who the correct fulfillment user is can be added to the USM_Notify_Fulfillment or USM_Fulfillment_USD_Request process definition. Additional rules can also be created that assign this fulfillment task to different users based on other rule filters.