Integrating with CA APM › How to Integrate with CA APM › Create Users in CA Service Catalog

Create Users in CA Service Catalog

To enable the integration between CA APM and CA Service Catalog, you must create customized users in CA Service Catalog specifically for use with this integration.

To create users in CA Service Catalog

1. Log on to CA Service Catalog as the spadmin user or another user with the Service Delivery Administrator role.
2. Set up the following users:
   • Catalog User
   • Request Manager (Approver for the Catalog User)
   • Service Delivery Administrator, typically spadmin (Fulfiller)

   For more information about creating users in CA Service Catalog, see the Administration Guide.

3. Enable all rules for Event Type: Request/Subscription Item Change except When Status is Pending Fulfillment.
4. Log out of CA Service Catalog.