Some aspects of CA Service Catalog can be customized, depending on your requirements.
Important! CA Service Catalog supports your ability to customize certain features, as explained in this documentation. However, users must create, test, and maintain their own individual customizations. Therefore, make careful notes of the customizations you perform, so that you can reference and repeat them later, as needed, especially when you troubleshoot them and when you upgrade to a new version of CA Service Catalog.
This section contains the following topics:
How to Maintain the Request Status List
Maintain the Category, Class and Subclass Lists
Maintain the User and Service Approval Level List
Maintain the Request Priority List
How to Customize the Type Face for Notes in Requests
How to Customize XSL, XML, JavaScript, and Image Files
Increase the Number of Values for a Drop-Down Variable
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