Integrating with CA Oblicore Guarantee › Best Practices › Verify the Health of Services

Verify the Health of Services

As an administrator, advise catalog users to view the health of a service when they create a request, if all of the following conditions are met:

• The service is associated to metrics in an CA Oblicore Guarantee contract
• The association is configured to display the health of the service

  Administrators optionally specify both of these settings when they configure the contract-specific details for the service option elements in the service being requested

• The Display Service Health configuration parameter is enabled

When all of these conditions are met, catalog users can view the quality or "health" of a service, based on the level of compliance of the service to its associated metrics.

To verify the health of a service

1. Click Home, Requests.

   The page displays Browse, Search, and Features Services sections.

2. Find the service you want in the catalog, using one of these sections.
3. Open the service you want and view its details.
4. Click View Service Health.

   The metric data for the service appears. The data includes both the performance criteria and the number of violations during the time increments specified by the administrator. Time increments can be per hour, day, week, month, or year.

5. Review the data and decide whether the service levels meet your expectations.

Using the data, you can either finish and submit the request or cancel the request.