Administration Functions and Tools › Messages and Alerts › View Alerts

View Alerts

You can view alert messages.

To view alerts

1. Select Alerts from the Messages menu option.

   The Alert Messages list is displayed. By default, only the alert messages for the current day for the logged in user's business unit are displayed. You can click Change Business Unit to change the scope of the alert messages being displayed.

2. (Optional) Click Filter Events.

   The list of alert messages shown is based on various selection criteria. From this window a Service Delivery Administrator can delete one or more alert messages and display alerts for failed rule actions which were to start a CA Workflow process definition or a CA IT PAM process.

3. Click the Show Summary icon to display the details of an alert.

   The Alert Summary window is displayed with all the information available about the alert.

   Note: The detailed information can sometimes represent internal ID values.

4. Click Close Window.

   The Alert Summary window is closed.