Using CA Service Catalog for Catalog Users › View and Modify Requests › Email the Request

Email the Request

To email the details of a request, click the Email button or link. The Email Request window is displayed. Enter the following information and click Send to send the email to the specified recipients.

• Include Request Snapshot - If yes, details of the request are included in the email along with the Message Body. If no, then only the specified Message Body is sent.
• To - You can specify one or more primary recipients for the email. You can use specific email addresses, user IDs, account names or user last name, first name values. If specifying more than one value, separate the entries with a semi-colon (;). You can also use the Click Here to Choose Account magnifying glass icon to display the Search window where you can search for users and accounts. When specifying an account name you are really sending the email to the email address on the account profile.
• CC - You can specify one or more CC recipients for the email. Use the same syntax as for the To field. To automatically send an email to either the user or account used in the Requested For or Requested By field for the request, select the appropriate check box.
• BCC - You can specify one or more BCC recipients for the email. Use the same syntax as for the To field.
• Subject - This text is used in the subject of the email.
• Message Body - This text is used in the message body of the email. If you select the Rich Text check box a tool bar allowing extra rich text capabilities is displayed.