Using CA Service Catalog for Catalog Users › View and Modify Requests

View and Modify Requests

You can view and mdify the details of a request by clicking on the request name from one of the lists of requests. The Request Details window is displayed.

The Request Details window displays similar information that was shown in the cart. See other sections of this chapter for details on functionality that is not described in this section. Depending on the current status of the request and your role, you can have different functionality available with this window.

The following functionality is available regardless of the status of the request:

• View the requested services and service options (by clicking Show Details)
• View several sections of additional information about the request
• Display and add Notes
• Display and add Attachments
• View the status history of the request or requested service options
• Refresh the display
• Copy the request as an unsubmitted request
• Email a copy of the request
• Edit the request's additional information sections

The following functionality is available if the request is in the not submitted phase:

• Submit the request for approval and fulfillment
• Delete the request

The following functionality is available if you have an assigned approval pending action for the request:

• Open the approval window

The following functionality is available if you have an assigned fulfillment pending action for the request:

• Open the fulfillment window

More information:

View a Request Audit Trail

View All Requested Items

View and Change Attachments

View and Change Notes

View Completed Requests

View Open Requests

View Process Instance History

View Recent Requests