Using Service Builder › Service Option Groups › Delete a Service Option Group

Delete a Service Option Group

You can delete a existing service option group.

To delete a service option group

1. Click the delete icon in the Actions column for the service option group you want to delete.

   The service option group is deleted.

   Note: Deletion is permanent and the deleted service option groups cannot be recovered. You will receive a confirmation prompt. You cannot delete a service option group which has inherited service option groups. You must first delete the child, inherited service option group or break the inheritance by editing the child, inherited service option group.

Deleting a service option group will affect subscriptions and requests based on the service option group.

Subscriptions

The account subscribed to the service option group being deleted will no longer list that service option group.

Requests

The status of requested service options that use the service option group being deleted will be changed based on the current status of the request.

• Not submitted phase - The service will be deleted from the request.
• Submitted, approval and fulfillment phases plus Pending Resource Assignment and Resource Assigned - The status of the service and its service options in the request will be set to Cancelled.
• Completed - The status of requested service options will be set to the Default Cancellation State (Pending Cancellation or Cancel) if CA Service Accounting is installed, otherwise it will be set to Cancelled.
• Pending Cancellation and Cancelled - The current status of the service options will remain the same as it was.