Using Service Builder › Service Option Groups › Add a Service Option Group

Add a Service Option Group

A service option group describes the details of a service. Service option groups are made up of rows and columns of service option elements. Service option elements have text values and classification information and can include other details depending on the service option element type. Service options can be used in more than one service.

To add a new service option group

1. Navigate to Service Builder, Service Option Groups from the main menu.
2. Click Add.

   The Service Option Group Details window is displayed.

3. Complete the following information:

   Name

   The name of the service option group you are defining. Required and must be unique within a business unit.

   Date Created

   This field is internally set by the system and cannot be edited by the user. The date and time shown are based on the time zone on the Service View server.

   Date Available

   Only available service option groups are displayed when a service is defined. A service option group with a future service option group date available value is currently set to a status of Unavailable. Once that future date arrives, the service option group status automatically changes to Available. Enter a date you wish to make this service option group available for users or accept the current date default.

   Date Unavailable

   The date the service option group is no longer available to be subscribed to or requested. The date and time shown are based on the time zone on the Service View server.

   Type

   The type of service option group. This value determines how the service option group can be included within other service option groups as a characteristic of a service option element.

   • Fixed - A fixed service option group presumes a fixed cost value or a variable cost based on usage when referenced from another service option group.
   • Tiered - A tiered service option group presumes a variable cost value when matched with the right values from a referencing service option group.

   Default: Fixed

   Selection Type

   Determines the type of selection of the service option group's service options when presented to the user:

   • Automatically Chosen – Service options are not optional and all service options in the service option group are included automatically.
   • Choose Exactly One – A radio button appears next to each service option allowing the user to select only one service option from the service option group.
   • Choose Many – A check box appears next to each service option allowing the user to select one or more of the service options in the service option group.

   Default: Automatically Chosen

   Code

   A user-specified text value to represent the product code, subscription code, SKU # or any other applicable code.

   Sort Number

   Allows you to specify a value for this service option group to indicate how it must be sorted when its associated service uses a Sort By setting of "Custom - use Sort Number".

   Description

   Service option group description for administrative use. This value is not displayed in the catalog for users.

4. Click OK to save.