Administration Guide › Troubleshooting › CA Server Automation Troubleshooting › Software Delivery Adapter Errors

Software Delivery Adapter Errors

Symptom:

When I add a resource in the user interface, I get the following error:

Software Delivery Adapter service not registered for ITCM servername

Solution:

When the CA Software Delivery and the SQL server are installed remotely (not on the manager system), set the Apache service credentials to Administrator. To fix this problem:

1. Change the Apache service credentials to Administrator.
2. Restart the Apache service.

Symptom:

When I provision a Software Delivery server, I get the following error:

Failed to add computer <name>. Error: SDAdapter_addComputer (failed). Failed to add computer to DSM.

Solution:

The most common reason is that you have not configured each CA ITCM instance for management by a single CA Server Automation instance. Another reason is that you may have exceeded the maximum number of connections supported in CA ITCM. To fix this problem:

1. Go to Administration tab, Software Delivery servers.
2. Delete all entries for other CA Server Automation instances.
3. Reset IIS and CA ITCM.
4. Restart the caf services on the CA ITCM server.
5. Restart the Apache service.
6. Reprovision the server.

   If the problem still exists, contact Customer Support.