Installation Guide › Troubleshooting › UNC Path Error When Not Using Built-In Administrator Account

UNC Path Error When Not Using Built-In Administrator Account

Symptom:

On Windows 2008 R2 when not using a Built-in Administrator account, the install fails with an error message indicating the following errors:

• Drive is a UNC path
• Insufficient permissions exist to execute the install.

This problem occurs if you attempt the install from a mapped drive with a client-defined Administrator.

Solution:

To resolve this issue, perform the following tasks:

1. Open a CMD prompt as the Administrator and run the following commands:

   Net use Z: \\DVD-IMAGE-PATH
   CD /d Z:
   

2. Run the Setup.hta program (right-click the program name and select Run as Administrator).

   Note: On Windows 2008 R2 and later, launch CA Server Automation and any related programs and utilities using the Run as Administrator option.