Installation Guide › Upgrade the Software › Prepare for Upgrade

Prepare for Upgrade

You can upgrade from the previous two releases, excluding any 12.5 and earlier releases.

Important! Do not uninstall CA Server Automation to upgrade.

CA Server Automation 12.6 supports the following software:

• Microsoft SQL Server 2005 SP3 (32 bit, 64 bit) Standard and Enterprise Editions, SP4 optional and
• Windows Server 2003 SP2 and 2003 R2 SP2 Standard, Enterprise, and Datacenter Edition (x86, x64).

Note: These versions are not supported in CA Server Automation Release 12.8.2. During installation, your hardware and software versions are verified. If the versions do not meet the minimal requirements, the installation cannot proceed. For details about supported versions, see the Database Requirements section in CA Server Automation Release Notes.

The following table shows the upgrade actions to take when upgrading from various previous CA Server Automation release.

Upgrading requires that your existing CA Server Automation environment is working and credentials are valid.

Complete the following tasks to prepare for an upgrade:

• Back up your existing system.
• Stop all administrative activities and log out the CA Server Automation user interface.
• If you are using Reservation Manager, suspend all activities, including user reservations.

  Note: If reservations are in process as the upgrade starts, you may need to reinitiate reservations. For more information about reinitiating reservations, see the CA Server Automation Administration Guide.

• Uninstall all instances of CA Software Delivery on remote servers.

  Important! When uninstalling instances, do not select the options to remove the CA EEM AIP instance or the Management and Performance Databases. Uninstalling these items results in a failure to successfully upgrade.

  Note: CA Server Automation Release 12.8.2 installs the adapter for CA Software Delivery on the CA Server Automation node and all configurations are saved in the database.

• Stop the following Windows services:
  1. CAAIPApache
  2. CA Message Queuing Server (ActiveMQ)
  3. CALifeRayTomcat
  4. CAAIPTomcat

     Important! If the CAAIPTomcat service cannot be stopped, terminate the associated java.exe process from the task manager. To identify the java.exe process, open the task manager, click "View", "Select column ...", and select "Image Path Name". The java.exe process that must be terminated is the one with the following path name: Install_Path\ProductName\jre\bin\java.exe

• Log in to the SQL Server with administrator or sa permissions and set the Auto Close parameter for aom2 and dpm databases to False.