Administration Guide › Setting Up Reservation Manager › Reservation Manager Prerequisites › Make Virtual Machines Available to Users › Use Help Desk for Reservation Approvals

Use Help Desk for Reservation Approvals

Reservation Manager provides an option to use a help desk system for managing the reservation approval process.

To use a help desk system for reservation approvals

1. As administrator in Reservation Manager, under Administer Your Reservation Manager, click Manage your configuration settings.

   The Configure Settings page opens.

2. Open the Approvals area, change the following values and click OK.
   • Open Help Desk Ticket
   • Help Desk Ticket Type
   • Help Desk Ticket Template
   • Automatically Close Help Desk Ticket Upon Approval

   The configuration change takes effect when the next reservation is made.