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Administration Guide › Managing Virtual Environments › VMware vCloud › How to Configure the vCloud Director Management Components › Add the AIM Instance for the vCloud Server › vCloud AIM Instance Status Icon Shows Error

vCloud AIM Instance Status Icon Shows Error

Symptom:

After I have added a vCloud AIM instance for a vCloud Server under Administration, Configuration, the status icon shows error (Error). Unable to connect to the AIM.

Solution:

The following procedures address the most common issues which can cause a connection failure to the vCloud AIM:

To verify, if the vCloud AIM server system is accessible

  1. Open a command prompt on the CA Server Automation manager system and run the following commands: 
    ping servername
  2. Verify the output of the commands to find out whether the vCloud AIM server has a valid DNS entry and IP address.

    If the vCloud AIM server is not in the DNS, add the vCloud AIM server to the Windows hosts file on the CA Server Automation manager system. Continue with Step 3.

    If the vCloud Server is in the DNS, continue with Step 4.

  3. Open the hosts file in the %windir%\system32\drivers\etc directory with an ASCII editor and add the following line: 
    ipaddress servername

    Enter the correct IP address and vCloud AIM server name. For example:

    192.168.50.51 myvCloudAIM
  4. Click validate (Validate) in the upper-right corner of the vCloud AIM Server pane.

    If the error status remains unchanged, continue with the next procedure.

To verify, if SystemEDGE is running

  1. Log in to the vCloud AIM server and run sysedge.cpl from the %windir%\Program Files\CA\SystemEdge\bin directory.

    The SystemEDGE Control Panel appears, showing the running state of SystemEDGE.

  2. Start or restart SystemEDGE.

    Wait until the SystemEDGE Control Panel indicates that SystemEDGE is running.

  3. Change to the CA Server Automation user interface, vCloud AIM Server pane on the manager system and click validate (Validate) in the upper-right corner.

    CA Server Automation validates the vCloud AIM Server connection.

    If the error status remains unchanged, verify whether the data you gathered according to the requirements for this scenario is still valid.