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Symptom:
When CA Server Automation is integrated with CA Service Desk (CA SDM) and the Service Desk template name is localized, template names might be truncated. CA SDM cannot handle template names that exceed the maximum length. The maximum template name length is 30 single-byte or 15 double-byte characters.
Solution:
Open a Technical Support issue, and request a test fix patch. Report problem number USRD 2248.
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