Installation Guide › Troubleshooting › Installation Stops Responding After Remote Desktop Interruption

Installation Stops Responding After Remote Desktop Interruption

Symptom:

The installation program stops responding after a Remote Desktop Connection (RDC) interruption. More Command Prompt windows open on the desktop.

Solution:

If you connect to a remote system using RDC and any of the following actions occurred, the installation process stops responding:

• Connection is interrupted during installation.
• CTRL key is intentionally or inadvertently pressed.

To resolve this issue, close any open Command Prompt windows and continue the installation.