Reference Guide › Command Line Scripting › Help Desk Commands › dpmhd addcomment Command--Update a Ticket with a Comment

dpmhd addcomment Command--Update a Ticket with a Comment

The dpmhd addcomment command adds a comment to an existing help desk ticket.

This command has the following format:

dpmhd addcomment [-sc sc_url] -id ticketid -value comment [-locale iso629value]

-sc sc_url

(Optional) Defines the URL for the service controller host.

Example: https://hostname:port/...

hostname

Defines the fully qualified host where the service controller is installed.

Example: localhost.ca.com

port

Defines the listening port for the service controller server.

Example: 80

-id ticketid

Defines the unique ID assigned to the ticket by the help desk system when the ticket was opened.

Example: cr:100400

-value comment

Defines the comment string to update the ticket with.

-locale iso639value

(Optional) Specifies an IS0 639_3166 combination to override the default English output, for example, fr_FR for French. To use the locale of the command prompt, specify "native".

Example: Add Comment to Ticket

This example updates the help desk ticket, cr:400335, indicating that a power off operation started for all virtual machines in SERVICEA.

dpmhd addcomment -id cr:400335 -value "Powering off SERVICEA"