CA Process Automation Connector Reference Guide › HelpDesk Connectors › Create Ticket

Create Ticket

Generates a new help desk ticket.

Component

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HelpDesk Ticket Type of Request

Specifies the request type.

Example: "issue" or "problem"

HelpDesk Ticket Description

Specifies the message to appear in the service desk description field.

Example: "Description from CA Process Automation"

HelpDesk Ticket Summary

Specifies a detailed message for the service desk summary field.

Example: “Details from CA Process Automation”

HelpDesk Ticket Affected User

Specifies the user affected by the help desk issue.

Default: “itpam”

Example: “user_lastname, user_firstname”

HelpDesk Ticket Template

(Optional) Specifies the template name from service desk to use.

Entity

(Optional) Can be left blank.

HelpDesk Ticket Security Token

(Optional) Can be left blank.