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Release Notes › Known Issues › General Issues › The Secure Proxy Server Is Not Responsive After a Network Disconnection

The Secure Proxy Server Is Not Responsive After a Network Disconnection

Symptom:

When I try to log in to a Secure Proxy Server after being disconnected from the network, the log in fails. I see the following message:

Server Error. The server was unable to process your request.

Solution:

Configure a 5-minute delay on the load balancer to allow the Secure Proxy Server to recover after disconnecting from the network. See the documentation for your load balancer for information about how to configure the 5-minute delay.