Identity Management combines several components, each with their own locations for logging and configuration. Knowing how to activate trace, as well as knowing where the configuration and logging files are certainly helps in troubleshooting. Components include the Application Server, Provisioning Server, On-Premise and Cloud Connector Servers, and the CA Directory.
This section contains the following topics:
How to Troubleshoot from the User Console
How to Enable Logging and Trace Tools
Locations for the Configuration, Log, and Trace Files for Identity Management Components
Troubleshooting from the Management Console
How to Troubleshoot the Provisioning Server
You can use the User Console to search for the list of events you are looking for. You can View Submitted Tasks to drill down into each Task and the events that make up that task. This helps you to diagnose where, when, and why a failure occurred.
From the User Console, navigate to System, View Submitted Tasks.
Note: If View Submitted Tasks does not have the detailed information for the issue you are troubleshooting, it does provide the starting point for identifying which areas to further research.
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