Advanced Authentication Service › Configuring Advanced Authentication › Troubleshooting Advanced Authentication Errors › CA AuthMinder Server Is Not Reachable

CA AuthMinder Server Is Not Reachable

Symptom:

While I’m enabling, configuring, or disabling a credential type or an advanced authentication flow, the following message appears:

Unable to connect to AuthMinder

Solution:

The host computer for the CA AuthMinder Server may not be reachable from the CA AuthMinder administration console. Alternatively, the CA AuthMinder Server itself may not be running.

To troubleshoot this problem:

1. Verify that the host computers of the CA AuthMinder administration console and CA AuthMinder Server are reachable to each other. If they are not reachable, fix the connection issue between the two computers so that each computer can be pinged from the other computer.
2. Start the CA AuthMinder Server by performing the following steps:
   1. Navigate to the following directory in a command window on the CA AuthMinder Server host computer:

      installation_location/arcot/bin/
      

   2. Run the following command:

      ./webfortserver start
      

      The message that appears depends on whether the CA AuthMinder Server is already running:

      • If the CA AuthMinder Server is already running, the following message appears:

           Operation start being performed on Server WebFort Server
           WebFort Server already running.
        

      • If the CA AuthMinder Server is not running, it is started and the following message appears:

           Operation status being performed on Server WebFort Server
           All environment variables are set
        

3. Resume the operation that was interrupted when you encountered the error. For example, if you were configuring a credential type when you encountered the error, try configuring the credential type again.
4. Restart the CA AuthMinder Server by performing the following steps, if you encounter the same error again:
   1. Navigate to the following directory in a command window on the CA AuthMinder Server host computer:

      installation_location/arcot/bin/
      

   2. Run the following command:

      ./webfortserver stop
      ./webfortserver start
      

   You can now resume the operation that was interrupted when you encountered the error. For example, if you were configuring a credential type when you encountered the error, try configuring the credential type again.