Troubleshooting Guide › Runtime Issues › Advanced Authentication Issues

Advanced Authentication Issues

To assist in troubleshooting, you should know how to activate trace, and the location of the configuration and logging files.

This section contains the following topics:

How to Use the CA Arcot Administration Console to Troubleshoot

How to Enable Logging and Trace Tools for Advanced Authentication

Locations for the Advanced Authentication Configuration, Log, and Trace files

Common Advanced Authentication Errors

How to Use the CA Arcot Administration Console to Troubleshoot

Typically, the CA Arcot Administration Console in CloudMinder manages risk rules and credential profiles. Many of the Arcot administration tasks, such as creating and managing organizations and credentials, are automated and closely integrated with the other CloudMinder components.

As such, you should avoid using the Console for general Arcot administration purposes.

In the case of Advanced Authentication failures, these failures may be resolved by refreshing cache in the Administration Console. Typical errors can include the following:

• When you observe errors in logs
• When configuring Advanced Authentication credentials for a tenant from the IM console about a configuration or an organization not found

Follow these steps:

1. Login to the CA Arcot Administration Console as a global administrator.
2. Navigate to the Organizations tab.
3. Perform a search.
4. Select the organization affected, and then click the Refresh Cache button.
5. Navigate to Services and Server Configurations tab, Administration Console, and then click Refresh Cache.
6. Select both Refresh System Configuration and Refresh Organization Configuration, and then click OK.