Administration Guide › Tenant Management › Troubleshoot Tenant Environment Creation

Troubleshoot Tenant Environment Creation

The following sections describe issues that can occur in tenant deployment.

Message: 31003::UDS Restart needed

Symptom:

The following message appears when you deploy a tenant environment:

Message: 31003::UDS Restart needed

Solution:

Restart Tomcat, RiskFort and WebFort on all of the SMPS servers in the installation.

ArcotID PKI Authentication Fails

Symptom:

ArcotID PKI Authentication fails and an error that states a user or org is not found appears in the log.

Solution:

Restart Tomcat, RiskFort and WebFort on all of the SMPS servers in the installation.

Error Configuring Credential Types

Symptom:

After creating a tenant organization, the organization may not be available when configuring authentication credentials.

Solution:

Restart the RiskFort and WebFort servers and continue your authentication configuration task.